App Owner's End-User Privacy Policy

The App Owner (i.e. THE BUSINESS/ENTITY WHO OWNS THE APPLICATION) AND/OR ITS SUBSIDIARIES AND/OR OPERATING PARTNERS, AGENCIES OR RESELLERS ( "BUSINESS", "WE", "US", "OUR", "APP OWNER") respect your privacy.

This is the privacy policy ("Policy") that governs how we use personal information that we collect, receive, and store about individuals in connection with the use of our mobile software application (the "App"). We are the data controller as described below in this Policy. We also sometimes work with data processors to whom we have instructed to collect, store, and process personal information on our behalf for the purposes of providing our services. This Policy describes the ways your personal information and data is collected, used, and shared and the rights and options available to you with respect to your information.

  1. Personal Information that we may Collect
    1. Registration Information. You may be requested to submit a registration form (or otherwise provide personal information about you in an equivalent form or manner) in order to become a registered (or logged in) user of our App ("Registered User" and the "Registration Form" respectively): the Registration Form may include personal details such as, but not limited to: name, phone number, email, and any other information that you decide to provide us.
    2. Social network accounts. If you specifically opt-in to permit access and collection of information from your social network account(s), then your basic personal information in your social network account will be collected. Please refer to the social network's privacy policy for more details on how you can set the privacy preferences of your account to control the information that may be accessed and retrieved.
    3. "Contact Us" / Communication forms Information. If you send us an online form that we make available or by sending an email to an email address that we display, you are required to provide us with certain information such as your name and email address.
    4. Mobile Device Data: We may collect information about the mobile device, such as mobile device identifier and/or account identifier (Android UDID, iOS UUID; Advertising ID: IDFA for iOS devices and AAID for Android devices, or their equivalent), the Internet protocol (IP) address of the device used to access the Internet, geo-location (if enabled), device type and its operating system version.
    5. Location. We may process your geolocation information in order to provide you with offers and/or promotions which are based on your location ("Location Based Services"). These Location Based Services apply whenever your location is made available to us. By disabling your geo-location (e.g. through the mobile device operating system), certain features which require your geo-location information may not function or may be interrupted.
  1. Children's Privacy

You may not use this App if you are younger than the legal age of maturity in your local jurisdiction. Personal information about children who are under the minimum age which applies in your country is not knowingly or intentionally collected. If you are under that age you are not permitted to use the App. If you have reason to suspect that children data is collected, you are kindly requested to immediately report it to us.

  1. Use of collected information. Legal basis (POPIA and GDPR only)

The information we collect will be used for the following purposes (please note the POPIA and GDPR legal basis next to each purpose):

  • To provide you with the App's functionalities, features, and services (including, without limitation, personalized content and Location Based Services, if any), we may send you, from time to time, push notifications, SMS text messages, commercial emails and/or other communications from us. POPIA and GDPR legal basis: depending on the context, consent, performance of a contract, legitimate interest (e.g. send you administrative communications);
  • To improve and customize the experience of using the App and the offerings made through the App. POPIA and GDPR legal basis: legitimate interest, performance of a contract;
  • To develop new services or update or upgrade existing services. POPIA and GDPR legal basis: legitimate interest, performance of a contract;
  • To manage the administrative and operational aspects of the App. POPIA and GDPR legal basis: legitimate interest, performance of a contract;
  • To send you marketing communication. POPIA and GDPR legal basis: legitimate interest or consent;
  • To enforce this Policy and prevent unlawful activities and misuse of the App. POPIA and GDPR legal basis: legitimate interest, compliance with laws, performance of a contract;
  • To comply with any applicable law and assist law enforcement agencies when we have a good faith belief that our cooperation with them meets the applicable legal standards. POPIA and GDPR legal basis: compliance with laws, legitimate interest;
  • To take any action in any case of dispute involving you with respect to the App. POPIA and GDPR legal basis: Legitimate interest, compliance with laws.
  • If you have questions about these uses please contact us as detailed hereunder. Please note that the legal basis is provided for POPIA and GDPR purposes.
  1. Sharing and transferring collected information

The information outlined in the preceding sections, may be shared with, or transferred to our processors or vendors for the purposes of helping us provide the App and its respective services. This includes our processors, vendors and third parties which provide you with services, features or content in connection with the App such as online ordering, scheduling, ecommerce services, games, payments, communications, customer support, feedback, plugins or APIs, or companies that host the App. If you wish to receive further information, please contact us (as detailed hereunder).

In addition to the above, we may share the information as follows:

  • In any case of dispute or legal proceeding of any kind involving you with respect to the App your information may be shared with competent authorities and with any third party, as may be required;
  • With the relevant authorities, entities or persons if we reasonably believe that we are required by law to share or disclose your information;
  • With our affiliated corporate group entities (entities controlled by, under common control with, or controlling us, directly or indirectly);
  • Upon bankruptcy, dissolutio,n or other liquidation or insolvency events or in the event of merger, sale or transfer of all or a portion of our assets or shares or other reorganization or reconstruction in our ongoing business, the information that we receive, collect or obtain, as outlined in the preceding sections, may be shared with or transferred to, that respective entity, provided that it will undertake to be bound by the provisions of this Policy, with reasonably necessary changes taken into consideration. Upon such transfer or sharing of information, that entity will assume full and exclusive responsibility for all subsequent use and processing it makes of the information and we will be released from any liability to you, regarding the succeeding entity's use and processing of the information by it;
  • In any case other than the above mentioned in this Policy, your personally identifiable information will be shared with others only if you provide your consent;
  1. Aggregated or anonymized information

The App collects anonymized as well as aggregated information which does not identify you personally. Such anonymized or aggregated information will be used by us in any way without restrictions or limitations.

  1. Transfer of Data Outside Your Territory (POPIA and GDPR only)

We host your personal information in connection with the App either in the European Economic Area, in the US, in the country where we are located, or in countries deemed as providing an adequate level of data protection. Your data will be accessible in the country where we or our service providers are located. Please contact us if you need further information about this.

  1. Analytic Tools
  • Analytics Tools. We may use Analytics Tools (such as " Google Analytics"). By enabling such tools, we enable the collection of data about App users, including via identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS), cookies and similar technologies. We use the information we get from such tools to maintain and improve our App(s). We do not facilitate the merging of personally-identifiable information with non-personally identifiable information unless we have robust notice of and your prior affirmative (i.e., opt-in) consent to that merger.
  • Google API.Our App may use Google API. For further details please see the Google API terms of service at Google.com as well as the Google privacy policy.

  1. Your Rights with the Data

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • You have a right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time or before the relevant institutions in your place of residence. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority and/or relevant institution.

Please contact us as detailed hereunder if you wish to make a request.

  1. Data Retention

Your personal information will be stored until we delete the data or if you send a valid deletion request. Please note that in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal or regulatory requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.

  1. Change of this Policy

This Policy may be changed from time to time and, therefore, we ask you to check back periodically for the latest version of this Policy.

  1. Contact Us

You may send requests, responses, questions, and complaints by contacting us.

Please consult our Web/Mobile site, Social channels/pages, Mobile App, for our contact details.

(POPIA and GDPR only) If your question relates to our data protection officer (DPO) or representative in the EU, we will forward the request accordingly.

Last Updated: Dec 01 2021